“I’m writing to thank you for all of the training and help that you’ve provided to me during my transition to Toyota of Orange. Although my nine years of experience working at Toyota Motor Sales as a Warranty Claims Processor and Warranty Expense Control Auditor have provided me with a tremendous understanding of the warranty field, I still required your expertise to make my transition to the dealer successful. The training that you provide is thorough and provides a clear understanding of what is required to close an RO and to process a warranty claim. From beginning to end, you had the answers to help me understand the process. And Elenour, what would I have done without her? When it comes to managing the schedule Elenour is the guru, before her I was lost. Both my Service Manager and Service and Parts Director appreciate what you’ve done as well! Before I came along they both spent many hours a week sitting with the previous warranty administrator pouring through ROs but now I only spend about an hour per week talking about warranty claims which frees them up to focus on keeping the shop running smoothly and taking care of our customers! I can’t tell you enough how much I appreciate all of your help so THANK YOU for all that you’ve done, and I wish you much success and growth in the future!

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“I would like to take this opportunity to thank you for your assistance with our warranty claims and training. For some time, we have attempted to stay on top of the warranty paperwork, but staffing changes and office workload made it problematic. The professional support of you and your team were impressive. Through your service we were able to clean up our schedules and obtain detailed training for our new warranty claims manager. I would recommend to anyone looking to clean up their warranty claims or simply seeking remedial training for staff to contact you. I fully expect they will not be disappointed”