Cathy Lynch, CEO and President
When I was offered a role in warranty administration with some accounting tasks, I was clueless about automotive warranty processing—my initial thought was, 'What, like toasters and small appliances?'. But once I got into it, I was hooked! It transitioned from just a job to a career I never anticipated. A decade later, my family began to nudge me towards starting my own business. For another five years, I resisted, content with not being in charge. There was always an excuse—my children's education, financial security, and so on. Eventually, I ran out of justifications and embraced the desire for a new path. That's how Absolutely Automotive Warranty Training came into existence. I recognized an unmet need in the market. While there was ample training for technicians, advisors, managers, and Fixed Operations, warranty administrators were largely overlooked. Let's chat—we can absolutely assist you.
Elenour Butler, Business Manager
I began working in automotive warranty services in 2007. As a single mom with a teenager who needed my attention, I had held various customer service jobs, but none offered regular hours or holidays off. With strong people skills and work ethic, I was always eager to learn new things. I vividly recall the day I applied for this job in 2007, completely unfamiliar with the automotive warranty industry, lacking dealership experience, and unsure what 'outside service' meant. I started in one department, became proficient, and then accepted an offer to advance. Over the next decade, I absorbed knowledge like a sponge, embracing every learning opportunity. I managed daily operations, mastered accounts payable/receivable, navigated multiple DMS systems, and processed all Nissan and Chevrolet/GMC warranty claims.
